Exceeding Expectations at Laurel Health Care Company

Exceeding Expectations

At Laurel Health Care Company, it is our mission to create a legacy by exceeding the needs and expectations of those we serve while embracing The Laurel Way. We understand that caring is more than providing excellent medical and guest services on a daily basis. It also includes being a companion and treating each guest with the utmost dignity, respect and compassion.

The Laurel Way of Caring can be found in a warm smile, a kind word or a comforting touch. We are passionate about our mission and it is reflected in the letters we receive from former guests and family members.

“My mother loves the food.  Her only complaint is that they give her too much!  The facility is always clean.  The staff is always responsive to any concerns I have.”

Mable

"I would like to thank everyone at The Laurels our expectations have been exceeded. My mother was in for a short term rehab stay and is up and walking and stronger than I anticipated in such a short time. The staff has been kind, loving and helpful."

Mary

“Living here is good, homey, and I enjoy it.  I also enjoy the other residents.”

Jane

“For each step that I take, I say Thank You Team! For each time I care for MYSELF, I say Thank You Team! Thank you from the bottom of my heart.”

Betty

“I would like to highly commend Mark for being such a nice person and a great help to me with my therapy.  I have achieved a great deal of improvement. Also, all the therapists have treated me wonderfully.”

Earl

"I was visited by staff from every department; all of whom asked about my outstanding needs and desires."

“I am eternally grateful to the entire Laurels of Massillon staff and administration for the excellent care which they provided to my mother. I consider the nurses who care for  my mother daily as dear friends who understand her physical, mental and emotional needs so well and respond so rapidly.”

“I pray in the far future that you and your staff will have as loving people to care for you as you all care for us now. Thank you!”

Doris

“Veronica cares about her job.  She always comes fast to answer the light and is always happy to help me get to the bathroom, no matter how many times you have to go!"

Marian

"This is my home now, and I am pleased that the staff at The Laurels of University Park helps me feel that way."

Guest, A.B.